I've been using Lanolia's Intensive Hand Care Cream and Face Time cream for about a year now after being gifted the hand cream. From that gift arose a loyal client! I get bad psoriasis flare ups on my hands that are painful and no other creams - prescribed or OTC - or lotions did much but sit on top of my skin, waiting to be washed off. Using the Intensive Hand Cream, I immediately feel my skin absorbing the cream and restoring a feeling of calming suppleness without an oily residue. The Face Time cream has become an important part of my nightly skin care routine and dry patches of skin have disappeared. I won't use any other face cream! As important as both aforementioned products are to me, so is the customer service from Karin and Shirley. They are attentive to my needs, check in with me regularly, respond immediately to my queries, and oh so knowledgeable about their products/ingredients/skin types + best skin care practices to match skin types. And they are simply lovely people.